Free Lira delivery over UGX 200,000

Frequently asked questions

Ordering

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you track every order, save addresses and keep a wishlist.

How do I know my size?

Every product links to our size guide. If you are between sizes, size up.

Payment

How can I pay?

MTN Mobile Money, Airtel Money, card through PesaPal, PayPal, and cash on delivery in Lira.

Is it safe to pay online?

Yes. Card details go straight to the payment provider; we never see or store them.

Delivery

How long does delivery take?

Lira 1 to 2 business days, same-day express in central Lira, and 2 to 4 business days upcountry. See shipping and delivery.

How do I track my order?

Use track your order with your order reference and the email or phone number you used.

Returns

Can I return something?

Yes, within 14 days of delivery if it is unworn with tags attached. Exchanges for another size are free the first time. See our returns policy.

FAQ | Urban Fashionz